Privacy Policy

Your Privacy

Our consent form is written in accordance with Carina Medical and Specialist Centre’s Privacy Policy (March 2014). If you wish to read this document in full prior to signing, we can provide you with a hard copy. Alternatively, our policy can be found electronically through our website. Please ask a receptionist for more information. We use the information you provide to manage your health care. You can assist in maintaining the accuracy of your information by advising the practice of any changes to your address, phone numbers or Medicare details.   Please speak to the receptionist BEFORE your appointment if you have any queries about our Doctor’s billing policies. Please be advised that you are free to withdraw, alter or restrict your consent at any time by notifying this practice in writing.

Your Rights

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use the suggestion box. We take your concerns, suggestions and complaints seriously. Alternatively, ask to see the Practice Manager regarding your concern, which will be fully investigated and appropriate action taken. Should you be dissatisfied about the way your complaint has been handled you can contact the Health Quality and Complaints Commission on 1800 077 308.