If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use the suggestion box. We take your concerns, suggestions and complaints seriously. Alternatively, ask to see the Practice Manager regarding your concern, which will be fully investigated and appropriate action taken. Should you be dissatisfied about the way your complaint has been handled you can contact the Health Quality and Complaints Commission on 1800 077 308.