Feedback & Complaints
At The Carina Medical & Specialist Centre, we are committed to providing high-quality care and a positive experience for all our patients. Your feedback helps us improve our services and maintain the standards you expect from us.
Share Your Feedback
If you have a compliment, suggestion, or concern, we encourage you to contact our Practice Manager directly.
Email: pm@carinamedical.com.au
We value all feedback and aim to respond promptly and respectfully.
External Complaint Pathways
If you would prefer to raise your concern externally, you can contact the following independent organisations:
Office of the Health Ombudsman (Queensland)
Call: 133 OHO (133 646)
9:30 am to 4:00 pm, Monday to Friday
Visit: www.oho.qld.gov.au/make-a-complaint
National Health Practitioner Ombudsman and Privacy Commissioner (Ahpra)
Call: 1300 419 495
Visit: www.nhpo.gov.au/make-a-complaint
You can also make a complaint through Ahpra’s website, or contact the relevant accreditation authority or specialist medical college.