A caring environment

The Carina Medical and Specialist Centre is a private billing general practice that aims to provide high quality patient care in a welcoming, friendly environment. Our team of committed medical professionals and staff are focused on delivering exceptional care to our patients at all times.

Practice Fees

Carina Medical and Specialist Centre is a quality private billing general practice and our fees are based on the length of consultation.  Payment is required at the time of consultation by Cash, Eftpos or Credit Card. We have the ability to process your Medicare rebate immediately for your convenience. For further information please see our friendly team at reception.

Please refer to our Fees Page for Carina Medical and Specialist Centre Schedule of Fees effective 1st February 2021.

Patient Test Results

Your doctor or pathology collector will advise you when they expect the results of tests or procedures to arrive at the practice. We ask that you contact our Practice Nurse to find out if you require further follow up with your practitioner.  Please be aware that you will be contacted by telephone if any results are of an urgent nature.   However, results will not be provided over the telephone.

Appointment Scheduling

Scheduling an appointment is essential to minimize consultation waiting time. We ask that where possible you advise our staff if you believe a longer consultation or Nursing assistance is required. Emergency situations are given priority and our staff will attempt to contact you prior to your arrival to advise of any delays that may affect your appointment time.  Our online booking system is available for your convenience.

Translating and Interpreting Services

This practice accommodates the need of patients who may require additional assistance if they are hearing impaired or unable to speak English. We are able to arrange interpreter services to patients at no additional cost. Please let our friendly team know if you require an interpreter to be organised.

Your Privacy

Our consent form is written in accordance with Carina Medical and Specialist Centre’s Privacy Policy (March 2014). If you wish to read this document in full prior to signing, we can provide you with a hard copy. Alternatively, our policy can be found electronically through our website. Please ask a receptionist for more information. We use the information you provide to manage your health care. You can assist in maintaining the accuracy of your information by advising the practice of any changes to your address, phone numbers or Medicare details.   Please speak to the receptionist BEFORE your appointment if you have any queries about our Doctor’s billing policies. Please be advised that you are free to withdraw, alter or restrict your consent at any time by notifying this practice in writing.

Your Rights

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use the suggestion box. We take your concerns, suggestions and complaints seriously. Alternatively, ask to see the Practice Manager regarding your concern, which will be fully investigated and appropriate action taken. Should you be dissatisfied about the way your complaint has been handled you can contact the Health Quality and Complaints Commission on 1800 077 308.

Specialists you can trust

We are fully committed to protecting our patient’s rights and privacy. You can book online by clicking here, or call us on 07 3398 8188