A caring environment
The Carina Medical and Specialist Centre is a private billing general practice that aims to provide high quality patient care in a welcoming, friendly environment. Our team of committed medical professionals and staff are focused on delivering exceptional care to our patients at all times.
Carina Medical and Specialist Centre is a quality private billing general practice and our fees are based on the length of consultation. Payment is required at the time of consultation by Cash, Eftpos or Credit Card. We have the ability to process your Medicare rebate immediately for your convenience. For further information please see our friendly team at reception.
Patient Test Results
Your doctor or pathology collector will advise you when they expect the results of tests or procedures to arrive at the practice. We ask that you contact our Practice Nurse to find out if you require further follow up with your practitioner. Please be aware that you will be contacted by telephone if any results are of an urgent nature. However, results will not be provided over the telephone.
Scheduling an appointment is essential to minimize consultation waiting time. We ask that where possible you advise our staff if you believe a longer consultation or Nursing assistance is required. Emergency situations are given priority and our staff will attempt to contact you prior to your arrival to advise of any delays that may affect your appointment time. Our online booking system is available for your convenience.
Translating and Interpreting Services
This practice accommodates the need of patients who may require additional assistance if they are hearing impaired or unable to speak English. We are able to arrange interpreter services to patients at no additional cost. Please let our friendly team know if you require an interpreter to be organised.
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use the suggestion box. We take your concerns, suggestions and complaints seriously. Alternatively, ask to see the Practice Manager regarding your concern, which will be fully investigated and appropriate action taken. Should you be dissatisfied about the way your complaint has been handled you can contact the Health Quality and Complaints Commission on 1800 077 308.